Terms of service

These Terms of Service (hereinafter fishing as "these Terms") set forth the matters to be observed by users and the rights and obligations between customers and AoharuNEXT Inc. (hereinafter referred to as the "Company") in utilizing the Service (as defined in Article 2) provided by the Company. Please be sure to read the entire text carefully before using the Service.

Article 1 (Scope of Application)

  1. These Terms aim to define the rights and obligations between the Company and Registered Users (as defined in Article 2) regarding the use of the Service, and shall apply to any and all relationships between Registered Users and the Company concerning the use of the Service.

  2. Any rules, regulations, and other provisions regarding the Service that the Company posts from time to time on the Company's Website (as defined in Article 2) shall constitute a part of these Terms.

Article 2 (Definitions)

The definitions of terms used in the Use Agreement shall be as follows:

  • "These Terms" means the collective term for these Terms of Service, policies related to the Site (including, but not limited to, the Return and Exchange Policy, Shipping Policy, and Privacy Policy) posted by the Company on the Site from time to time, and any other rules and regulations. In the event of any contradiction or conflict between the contents of the policies or other regulations posted on the Site and these Terms of Service, the provisions of the policies and other regulations related to the Site shall apply in preference to these Terms of Service.

  • "The Site" means the collective term for the online store (an e-commerce site utilizing the Shopify platform) operated by the Company to provide the Service, and any other websites published by the Company in connection with the Site.

  • "The Service" means any and all services provided by the Company within the Site, including the membership system, all systems related to the purchase and sale of products, publicity systems such as email newsletters, notification systems for shipping and restock notices, search systems, communication systems such as inquiry forms, and all other services.

  • "The Company" means AoharuNEXT Inc., the operator of the Service and Site (Headquarters: 1-2 Nihonbashi Hakozakicho, Chuo-ku, Tokyo; Representative Director and President: Rion Moriyama).

  • "Use Agreement" means the agreement for the use of the Site, the content of which is these Terms, naturally concluded between the Company and a User when the User uses the Site (including browsing, purchasing, receiving gifts, and any other acts of use; the same shall apply hereinafter).

  • "The Product" means any and all items handled on the Site (including digital data, rights to receive services, and everything else sold on the Site).

  • "Registered User" means an individual or entity that has been registered as a user of the Service pursuant to Article 4.

  • "My Account" means the membership service provided within the Service.

  • "Intellectual Property Rights" means copyrights (including the rights provided for in Articles 27 and 28 of the Copyright Act of Japan, neighboring rights, and moral rights of authors), patent rights, utility model rights, trademark rights, design rights, and any other intellectual property rights (including the right to acquire or apply for registration of such rights).

  • "Anti-Social Forces" means organized crime groups (Boryokudan), members of organized crime groups, quasi-members of organized crime groups, companies affiliated with organized crime groups, corporate extortionists (Sokaiya), social movement/political activity racketeers, special intelligent organized crime groups, and other groups or individuals similar to the block.

Article 3 (Amendment to these Terms)

  1. The Company may amend these Terms at any time if it deems necessary, and Users shall comply with such amendments. If a User does not agree to the amended content, the User must cease using the Service. If a User continues to use the Service after the amendment, the User shall be deemed to have agreed to the amended Terms. However, in the event of any significant changes to the content of these Terms, the Company will notify Users in advance by a method deemed appropriate by the Company (such as posting on the Site or via email).

  2. If the Company and a User establish special provisions regarding the use of the Site through an explicit written agreement, such special provisions shall apply in preference to these Terms.

Article 4 (Registration and Provision of Information)

  1. To use the Service, Users must agree to these Terms, accurately enter required information such as name, email address, and password into the registration form prescribed by the Company, and complete the registration procedure for My Account. The Use Agreement based on these Terms shall be formed between the User and the Company at the time the registration procedure is completed.

  2. When ordering Products through the Service, Registered Users shall provide the Company with their name, shipping address, and any other information requested by the Company using the method prescribed by the Company.

  3. Registered Users shall represent and warrant that the information specified in Paragraphs 1 and 2 of this Article (hereinafter referred to as "Required Information") provided to the Company is true, accurate, and up-to-date. In the event of any changes to the registered information, Registered Users are obligated to promptly update such information.

  4. The Company shall not be liable for any errors in the registered information or any damages arising based on the registered information (including, but not limited to, non-delivery of products or shipping delays). However, if a Registered User causes damage to the Company or a third party by registering false or fraudulent information intentionally or through gross negligence, the Registered User shall be liable to compensate for such damage.

Article 5 (Purchase of Products, Shipping, and Customs Duties)

  1. If a Registered User desires to purchase a Product on the Service, the Registered User shall apply to purchase the Product in accordance with the method prescribed by the Company.

  2. A sales contract regarding the Product (hereinafter referred to as the "Sales Contract") shall be formed between the Registered User and the Company at the time the Company sends a notice of acceptance of the application (such as an order confirmation email) to the Registered User through the Service and such notice reaches the Registered User.

  3. The sales price, currency, and payment method for Products will be displayed on each product page and the checkout screen. Certain Products may be sold exclusively online, available in limited quantities, or subject to a specific sales period. In addition, individual sales conditions may apply to each Product, the details of which are described on each product page. Users must carefully read the sales conditions described on each product page before purchasing a Product.

  4. The Registered User shall pay the Company the price of the Product, taxes such as consumption tax, and the shipping fee prescribed by the Company indicated on the Service for the Product related to the Sales Contract, using the method prescribed by the Company.

  5. [Special Notes on Global Shipping] For shipments outside of Japan (international shipping), customs duties, import consumption taxes, customs clearance fees, etc. (hereinafter collectively referred to as "Customs Duties, etc.") may occur based on the laws and regulations of the destination country or region. All such Customs Duties, etc. shall be borne solely by the Registered User (the recipient) and shall be paid directly to the delivery carrier, etc. at the time of delivery. The Company will not accept any requests for refunds due to refusal of receipt based on the non-payment of Customs Duties, etc.

  6. The destination for Products purchased through the Service shall be limited to the regions separately designated by the Company. Please note that if delivery to a designated region becomes difficult due to international circumstances, convenience of the delivery carrier, or customs reasons, the Company may cancel the order.

  7. The ownership and risk of loss of the Product purchased by the Registered User through the Service shall transfer to the Registered User at the time the Product is delivered to the delivery carrier (including carriers responsible for international shipping in the case of international delivery).

  8. The Company reserves the right, in its sole discretion, to refuse, limit, or cancel any orders that it deems inappropriate, such as orders that appear to be placed by dealers, resellers, or distributors, or orders suspected of unauthorized use.

Article 5-2 (Gift Cards)

  1. Gift cards are prepaid payment instruments that can be used to pay for products within the "AoharuNEXT STORE." Account registration is required to use them.
  2. You may check the balance and expiration date of your gift card via your "My Page." Unless otherwise specified by the Company, there is no expiration date; however, if your account is deleted or terminated, all unused balances will be forfeited.
  3. Balances cannot be combined, transferred to other accounts, redeemed for cash, assigned, or resold. Furthermore, except as required by law, no refunds or compensation will be provided.
  4. Ownership of and risk of loss for the gift card pass to the user upon issuance (electronic transmission or activation) by the Company. The Company assumes no responsibility for loss, theft, or unauthorized use by third parties, except in cases where the Company is directly at fault.
  5. The Company reserves the right to invalidate gift cards and suspend or terminate accounts without notice if there is suspicion of fraudulent activity, scams, or violations of these Terms and Conditions.
  6. The Company’s liability regarding gift cards shall be limited to the balance of the relevant gift card, covering only typical and direct damages caused by reasons attributable to the Company. This limitation does not apply in cases of the Company’s willful misconduct or gross negligence.

Article 6 (Suspension of Service and Deletion of Registration)

  1. If a Registered User falls under any of the following items, the Company may, without prior notice or demand, temporarily suspend the use of the Service by such Registered User or cancel the registration of such Registered User:

    • In the event of a breach of any provision of these Terms;

    • If it is discovered that there is a false fact in the Required Information;

    • If the Registered User uses or attempts to use the Service for a purpose or in a manner that may cause damage to the Company, other Registered Users, payment companies, external business operators, or any other third parties;

    • If the Registered User falls under any of the items in Article 7, Paragraph 3;

    • If the Registered User becomes unable to receive services or collaboration from an external operator due to a violation of external terms of use (including Shopify's terms of service or payment service terms) or for any other reason;

    • If the Registered User obstructs the operation of the Service by any means;

    • In the event of suspension of payment or insolvency, or if a petition for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, or similar proceedings is filed;

    • If the Registered User does not receive the Product and does not respond to communications from the Company;

    • If a promissory note or check drawn or accepted by the Registered User is dishonored, or if the Registered User is subject to a suspension of transactions by a clearinghouse or other similar measures;

    • If a petition for attachment, provisional attachment, provisional disposition, compulsory execution, or auction is filed against the Registered User;

    • If the Registered User is subject to a disposition for delinquency of taxes and public charges;

    • In the event of death, or if a ruling for the commencement of guardianship, curatorship, or assistance is made;

    • If the Company reasonably determines that the Registered User is an Anti-Social Force, or has some connection with Anti-Social Forces, such as providing funds to Anti-Social Forces; or

    • In any other case where the Company reasonably determines that the continuation of registration as a Registered User is inappropriate.

  2. If a Registered User falls under any of the items in the preceding paragraph, the Registered User shall automatically lose the benefit of time regarding all debts owed to the Company and must immediately pay all debts to the Company.

  3. A Registered User may request cancellation of registration (withdrawal from membership) at any time in accordance with the method prescribed by the Company. The Company shall promptly cancel the registration after accepting such request.

  4. The Company shall not be liable for any damage caused to the Registered User due to actions taken by the Company pursuant to this Article.

Article 7 (Cancellation of Sales Contract and Other Measures)

  1. In the event that the production, manufacture, or delivery of the Product becomes extremely difficult due to natural disasters, fires, infectious disease outbreaks, suspension of customs clearance, or other force majeure, and performance becomes impossible despite the Company's reasonable efforts, the Company may cancel the Sales Contract and take measures it deems appropriate, such as issuing a refund.

  2. In the event that the Product is returned due to the Registered User's convenience, such as refusal to receive the Product (including refusal to receive due to non-payment of Customs Duties, etc. in international shipping), prolonged absence, or incorrect address, and the Product is still not received even after three (3) months have elapsed from the initial shipment, the Company may cancel the Sales Contract. If the Company cancels the Sales Contract pursuant to this paragraph, the Company may claim 100% of the Product price (including tax) paid by the Registered User to the Company as a penalty (including offsetting in the form of not issuing a refund). However, this shall not apply if the Registered User is not at fault, such as due to product damage.

  3. The Company may cancel the Sales Contract if a Registered User falls under any of the following items. If the Company cancels the Sales Contract pursuant to this paragraph, the Registered User may request a refund limited to the remaining balance after deducting the actual shipping costs (round-trip actual costs) and payment processing fees borne by the Company from the Product price paid to the Company, by notifying the Company of their name, order number, refund account information, and other information designated by the Company:

    • In the event of a breach of these Terms;

    • If notice is received from the credit card company or payment processor designated by the Registered User regarding default on credit card authorization, suspicion of unauthorized use, or a chargeback request;

    • If the Registered User fails to pay the price of the Product within the payment deadline for the selected payment method (convenience store payment, bank transfer, or other various payment methods);

    • If it is reasonably recognized that the Registered User's ability to pay has significantly declined, making it difficult to perform obligations under the contract;

    • If it is discovered that a minor purchased the Product without the consent of a legal representative;

    • If the Registered User falls under any of the grounds specified in Article 6, Paragraph 1; or

    • In any other case where there is a reasonable ground for the Company to cancel the Sales Contract.

Article 8 (Prohibited Matters)

Registered Users shall not engage in any of the following acts when using the Service:

  • Acts that infringe or may infringe the intellectual property rights such as copyrights, honor, privacy, portrait rights, business rights, or other rights or interests of the Company or a third party;

  • Acts related to criminal behavior;

  • Acts of using the Service by fraudulently using credit cards or other payment methods;

  • Acts of unauthorized use of email addresses and passwords (account information);

  • Acts of purchasing Products through the Service for the purpose of commercial profit or resale (including so-called "sedori" or listing items at high prices on auction sites, etc.);

  • Acts of creating multiple membership registrations or impersonating others;

  • Acts of using the Site beyond the scope of use permitted by the Company on the Site;

  • Acts that violate laws and regulations (Japanese law and the laws and regulations of the country or region where the Registered User resides) or public order and morals;

  • Acts of transmitting information containing computer viruses or other harmful computer programs;

  • Acts reasonably recognized as likely to obstruct the operation of the Service by the Company; or

  • Other acts reasonably determined by the Company to be inappropriate.

Article 9 (Suspension of Service Provision, etc.)

  1. The Company may suspend or interrupt the use of all or part of the Service without prior notice to Users in the event of any of the following:

    • When performing regular or emergency inspection or maintenance work on the computer systems related to the Service, or work for upgrading the version of the Service;

    • When computers, communication lines, etc. stop due to an accident;

    • When the operation of the Site becomes impossible due to force majeure such as fire, power outage, or natural disasters;

    • When troubles, interruption or suspension of service provision, suspension of linkage with the Service, specification changes, etc. occur in external services, including Shopify; or

    • In any other case where the Company deems suspension or interruption necessary.

  2. The Company may change all or part of the content and specifications of the Service for the purpose of improving the Service. If the content of the change has a significant impact on the rights and obligations of Users, the Company will notify Users in advance of the content of the change, the reason, and the implementation timing by posting on the Site, via email, or other appropriate methods. However, in case of emergency, post-facto notification may be provided.

  3. The Company shall not be liable for any damage caused to Registered Users based on measures taken by the Company pursuant to this Article.

Article 10 (Management of Account Information)

  1. Users shall strictly manage their own account information and bear the obligation to protect it from unauthorized access, such as by changing passwords regularly. In the event that account information is leaked and used unauthorizedly by a third party, the User shall bear the responsibility, and the Company shall not be liable whatsoever. Users may not lend, transfer, or sell account information to any other person. The Company reserves the right to freeze or delete an account if unauthorized use is confirmed.

  2. If a User discovers that their account information has been stolen or is being used by a third party, the User shall immediately notify the Company to that effect and follow instructions from the Company.

Article 11 (Attribution of Rights)

All intellectual property rights (copyrights, patent rights, trademark rights, etc.) regarding the Site and Products belong to the Company or those who have granted licenses to the Company. Users may use such intellectual property rights only within the scope explicitly permitted under the Use Agreement. Under no circumstances may Users transfer, license, or otherwise allow third parties to use such intellectual property rights without the prior written consent of the Company. In addition, Users shall not engage in acts that infringe such intellectual property rights (such as reproduction, modification, distribution, decompilation, reverse engineering, or any other unauthorized use).

Article 12 (Disclaimers and Limitation of Liability)

  1. The Service is provided on an "as-is" basis, and the Company makes no warranties, whether express or implied, regarding the Service (including, but not limited to, warranties of merchantability and fitness for a particular purpose).

  2. The Company does not guarantee the accuracy, completeness, usefulness, safety, etc. of any information obtained by Registered Users from the Company or third parties regarding the Service, the Site, or other Registered Users. Furthermore, the Company shall not be liable for any acts performed by Registered Users based on such information.

  3. The Service provides linkage functions with external services such as the Shopify platform, various external apps, and payment services; however, such linkage is carried out within the reasonable efforts of the Company, and the Company does not guarantee its stability, continuity, or the accuracy of the information provided. Even if a disruption occurs in the use of the Service due to changes, suspension, etc. of external services, the Company shall not be liable whatsoever, unless it falls under the intentional act or gross negligence of the Company.

  4. When using external services linked with the Service, Registered Users shall comply with the terms of use of such external services. The Company shall not be liable for any disputes, etc. arising between Registered Users and external services.

  5. Registered Users shall confirm on their own responsibility that their use of the Service (including confirmation of import regulations for products) does not violate laws and regulations. The Company does not guarantee that the use by Registered Users conforms to laws and regulations.

  6. The Company shall be deemed to have fulfilled its obligations under this Agreement by shipping the Product to the delivery destination designated by the Registered User (delivery to the delivery carrier). The Company shall not be liable for any delays, loss, damage during transit, or delays/non-permission of customs clearance procedures, unless there is intent or gross negligence on the part of the Company.

  7. On this Site, the Company or third-party advertisement distribution operators may display advertisements based on information such as the customer's browsing history. These advertisements may be delivered using a technology called Cookies. The Company shall not be liable for any damages occurring in connection with advertisements (such as accidental purchases due to misclicks), unless it falls under the intentional act or gross negligence of the Company.

  8. Any transactions, communications, disputes, etc. arising between a Registered User and a third party such as another user, a payment company, a delivery company, or an external service provider in connection with the use of the Service shall be handled and resolved by the Registered User under their own responsibility. The Company shall not be liable for such troubles, unless it falls under the intentional act or gross negligence of the Company.

  9. The Company shall not be liable for any damages caused to Registered Users in connection with the use of the Service, such as interruption, suspension, termination of the Service, loss of data, equipment failure, virus infection, or unauthorized access by third parties, unless there is intent or gross negligence on the part of the Company.

  10. The Company shall not be liable for the content, services, products of other websites linked from the Company's website (hereinafter referred to as "External Sites"), or any damages caused by using them, unless there is intent or gross negligence on the part of the Company.

  11. In the event that the Company is unable to provide the Service or perform its obligations under the Sales Contract due to natural disasters, war, terrorism, riots, infectious diseases, system failures, or other events beyond the reasonable control of the Company (force majeure), the Company shall not bear liability for default toward Registered Users during the period such condition continues.

  12. Even in cases where the Company bears compensation liability for damages suffered by a User in connection with the Site, the amount of such compensation shall be capped at the consideration (product purchase price) pertaining to the transaction in which the damage occurred, within the direct damages of the User. In addition, special damages, indirect damages, lost profits, and lost opportunities shall not be included in the scope of compensation for damages. However, this shall not apply if the damage is directly caused by the intentional act or gross negligence of the Company, to the extent permitted by the Consumer Contract Act and other laws and regulations.

Article 13 (User's Liability for Damages)

  1. If a Registered User causes damage to the Company by violating these Terms or in connection with the use of the Service, the Registered User must compensate the Company for such damage (including attorney's fees).

  2. If a User receives a claim for damages, legal action, or any other kind of claim or dispute from another user, a payment company, an external business operator, or any other third party in connection with the use of the Service (hereinafter referred to as "Claims, etc. from Third Parties"), the User shall immediately notify the Company to that effect, follow instructions from the Company, and respond to such Claims, etc. from Third Parties at the User's expense.

Article 14 (Use of Information)

  1. The Company may collect information such as Users' device information and usage history for the purpose of improving the services of the Site. The collected information will be used as statistical data after being processed into a format that cannot identify individuals. Users may refuse the collection of information by changing the settings of their browser or cookies, etc. However, in this case, some services may become unavailable.

  2. Notwithstanding the preceding paragraph, the Company shall handle Users' personal information (meaning "personal information" as defined in the Act on the Protection of Personal Information) in accordance with the Privacy Policy set forth separately.

Article 15 (Communication and Notice)

Notifications or communications from the Company to Users shall, in principle, be made by posting in an appropriate place within the Site or by sending to the registered email address. Communications from Registered Users to the Company shall be made through the inquiry form on the Site or other methods designated by the Company.

Article 16 (Assignment of these Terms, etc.)

  1. Registered Users may not assign, transfer, set collateral, or otherwise dispose of their status under the Use Agreement or Sales Contract, or their rights or obligations based on these Terms to a third party without the prior written consent of the Company.

  2. In the event that the Company transfers the business related to the Service to a third party (including not only ordinary business transfer but also company split or any other cases where business is transferred), the Company may assign its status under the Use Agreement, rights and obligations based on these Terms, and Registered User information to the assignee of such transfer, and Registered Users shall be deemed to have consented to such transfer in advance.

Article 17 (Entire Agreement)

These Terms constitute the entire agreement between the Company and Registered Users regarding the matters contained herein, and shall supersede any prior agreements, representations, and understandings between the Company and Registered Users, whether oral or written, regarding the matters contained in these Terms.

Article 18 (Matters regarding Multilingual Terms)

Even if these Terms are provided in a language other than Japanese (including those translated automatically by Shopify's translation function, etc.), the Japanese version of these Terms shall take precedence in interpreting these Terms. In the event of any discrepancy between the Japanese version and versions in other languages, the interpretation of the Japanese version shall prevail.

Article 19 (Severability)

Even if any provision of these Terms or a part thereof is determined to be invalid or unenforceable under laws and regulations (such as the Consumer Contract Act), the remaining provisions of these Terms and the remaining portions of the provision determined to be invalid or unenforceable in part shall continue to remain in full force and effect.

Article 20 (Survival Provisions)

Even after the termination of the Use Agreement (including after the deletion of My Account), the provisions of Article 4 Paragraph 4, Article 5 Paragraphs 4 through 8, Article 6 Paragraphs 2 and 4, Article 7 Paragraphs 2 and 3, Article 9 Paragraph 3, Article 10, Article 11, Article 12, Article 13, Article 14, and Article 16 through Article 22 shall remain effectively in force.

Article 21 (Governing Law and Agreed Jurisdiction)

The governing law of these Terms shall be the law of Japan, and any and all disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.

Article 22 (Resolution through Consultation)

In the event that any matter is not set forth in these Terms or any doubt arises regarding the interpretation of these Terms, the Company and the User shall consult with each other in good faith to resolve the issue.

Enacted on June 12, 2026